Refund & Replacement Policy

Refunds or replacements are permitted only when:

• Product is damaged, defective, or incorrect

Conditions:

• Complaint raised within 48 hours of delivery
• Product must be unused, unopened, and in original condition
• Supporting images/video and invoice required

Refund Timeline:

• Processed within 7–10 business days
• Refunded to original mode of payment

No Unfair Trade Practices

• In compliance with Rule 4(10):
• No manipulation of prices
• No false reviews or misleading advertisements
• No discrimination between consumers of the same class

Intellectual Property Rights

All website content, trademarks, designs, product formulations, and branding are the exclusive property of B’LUVD / Infinite Personal Care Products.

Unauthorized use is strictly prohibited.

Limitation of Liability

To the maximum extent permitted under Indian law:

• Liability is limited to the value of the product purchased
• No liability for indirect, incidental, or consequential damages

Indemnity

You agree to indemnify and hold harmless B’LUVD and Infinite Personal Care Products against claims arising from:

• Violation of these Terms
• Product misuse
• Breach of applicable laws

Privacy Policy (Rule 4(5))

• Personal data collected only for order processing and communication
• Data not sold or shared except with logistics, payment partners, or as required by law
• Data protected using reasonable security practices

Grievance Redressal Mechanism (MANDATORY)

In accordance with Rule 4(5):

Grievance Officer:

Email: support@bluvd.com

Response Time: Within 48 hours

Resolution Time: Within 1 month

Governing Law & Jurisdiction

These Terms are governed by the laws of India.

Courts in India shall have exclusive jurisdiction.

Amendments

B’LUVD reserves the right to modify these Terms at any time. Updated versions will be effective upon publication on the Website.